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Terms and Conditions

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1. All contracts between the Company and the customer for the supply of goods or services by the Company shall be on these conditions (“the conditions”) and shall supersede any terms and conditions proposed by the customer and may not be varied except by the written consent by an authorised office of the Company. The giving of any delivery instructions, the acceptance of any payment of goods or services or any conduct in confirmation of the transaction hereby contemplated shall constitute acceptance by the customer of these conditions.


2. Quotations are normally open for acceptance within 12 weeks from the date thereof but are subject to confirmation in writing by the Company at the time of such acceptance, and no order (whether made pursuant to a quotation or not) shall create a contract unless it is accepted by the Company by acceptance in writing. In the event of such a refusal no damage or expenses of any kind whatsoever shall be payable by the Company to the customer.


3. Prices quoted are based on the cost of material, labour, transport, duties, levies and statutory obligations ruling at the date of quotation. Where the price includes installation, it is based upon free and uninterrupted access to and possession of fully prepared working areas being made available to the Company Monday to Friday 8am to 6pm. The Company reserves the right to increase the price to cover wasted costs if on the date of installation there is not available both electrical power to run the Company’s tools and to commission the goods. The Company shall also be entitled to increase such price in the event in changes in specification, quantities, delivery or installation instructions notified to the Company after the acceptance of an order and in the event of any error or omission on the part of it, it’s servants or agents affecting it or their circulation. Prices stated do not include Value Added Tax, which will be added, where applicable, at the appropriate rate at the time of invoicing.


(a) Unless otherwise stated in the Company’s quotation all processes are strictly net and payment shall be made within 30 days of receipt of the Company’s invoice without any discount or other reduction and without deferment on account of dispute or cross claims.
(b) The Company may at its sole discretion require at any time by invoice that or part of the price shall be paid in advance or an account and the sums so invoiced shall be immediately payable, any balance remaining payable as otherwise provided herein.
(c) If full payment is not received by the due date of payment:- (i) Interest shall be payable by the customer from the date by which payment should have been made on the unpaid amount on a daily basis at the rate of 2% per annum above the base lending rate of HSBC bank PLC from time in focus unless otherwise specified. (ii) The Company shall have the right to suspend all future deliveries until payment is made in full or cancel the order and/or any subsequent orders in so far as any goods remain to be delivered there until and no time or indulgence granted by the Company to the customer shall prejudice any right or remedy which the Company may have in any manner whatsoever.


5. None of the Company’s employees is authorised to make any statement on warranty or representations as to the goods or services supplied other than in writing. The Company shall therefore be under no liability whatsoever nor shall the customer be entitled to any remedy by reason of the Misrepresentation Act 1967 except to the extent (if any) that the court may allow reliance on it as being fair and reasonable.


6. Any time stated the Company for delivery, dispatch of installation are not the essence of any contract either as to supply or as to installation. Such times are given by way of general information only and in the event that delivery, dispatch or installation is not made for any reason whatsoever at the time stated, the Company should not be liable for damage or loss whatsoever sustained by the customer, in the event that the customer does not take delivery goods forthwith upon notification that manufacture of the goods has been completed, the Company shall be entitled to charge and be paid in accordance with clause 3 of these conditions.


7. Once the company has accepted an order no cancellation in whole or in part can be made by the customer without the Company consent which is normally granted where a) The Company cancel any relevant order placed with its own supplier and b) on terms that a cancellation charge is paid by the customer to cover all the expenses and the charges incurred by the Company and the Company’s loss or profit on the order. Since the goods are manufactured to fulfil the customers’ particular requirements, in the event of cancellation, the Company may be unable to re-sell the goods or any part thereof at a better than scraps value and for the purposes of calculating the Company’s loss or profit, the Company shall allow owe no duty to seek to re-sell the same at a better than scrap value.


(a) Upon delivery, all risk of loss or damage to the goods shall pass to the customer.
(b) The property in the goods shall remain vested in the Company until (i) The payment of the total price therefore and (ii) any other payments due to the Company from the customer shall be made.
(c) Until the payments referred to in the sub-clause (b) above have been made in full the customer shall hold the goods as fiduciary agent for the Company and shall mark the goods with an identification that they remain the Company’s property and they shall be kept separate and in identifiable from other goods in the customers possession and returned to the Company upon request and all the incidence associated with fiduciary relationship shall apply.
(d) The Company shall have the right with or without prior notice at any time to take possession of the whole or any part of the goods (and for that purpose shall be granted an irrevocable licence to go upon any premises occupied by the customer.
(e) The Company shall have the right to dismantle the control board from any items in which it may have been incorporated without prejudice to any other remedies.
(f) Notwithstanding paragraph c) hereof, the customer shall be permitted to sell or dispose the goods to third parties in the normal cause of business. In this respect the customer shall act in the capacity of a Commission Agent and the proceeds of any such sale shall be held in trust for the company in a manner, which enables the proceeds to be identified as suck. The Company as a principle shall remunerate the customer and Commission Agent by paying of a commission equivalent to the surplus, which the Commission Agent may obtain over and above the price payable by the customer to the Company under the original contract of supply in respect of the goods sold.


(a) The Company warrants for one period of one year the date of installation that the goods will be free from defects in the material and workmanship. During the said period, the Company’s sale obligation shall be to repair any goods, which are disclosed to the Company’s satisfaction to be so defective. Replacement parts supplied for all goods shall be warranted for an additional period of 3 months after the customer’s receipt of such replacement parts or repaired goods, as the case may be, until expiry of the original warranty period, whichever is the longer period. This warranty will be invalidated if goods or parts are supplied by any other party other than the Company or a duly accredited operative or if the goods or parts are misused or neglected by the customer or used other than in their ordinary commercial or industrial usage.
(b) The Company shall not in any circumstances be liable to the customer for any loss or profits business contract revenues or anticipated savings or any special, indirect or consequential damage of whatsoever nature suffered but the customer in connection with anything done or omitted to be done by the Company it’s servants or agents, including any breach by the Company of any fundamental term of any order, save that nothing contained in the sub-clauses shall exclude any liability arising from the negligence of the Company causing death or personal injury.
(c) The Company’s liability under sub-clauses and shall be to the exclusion of any other liability to the customer recognised that the limitation contained in this cause is reasonable in that the prices are dependent upon such limitation being incorporated in the contract.
(d) The customer shall indemnify the Company against all actions, proceedings, claims or demands by third parties whether contractual, tortuous (including negligence or breach of statutory duty) or otherwise howsoever and whatsoever the cause thereof arising directly or indirectly in connection with any of the matters in the sub-clause.


10. If the customer becomes insolvent or in the Company’s opinion is likely to go into bankruptcy, receivership, administration or liquidation or make defaults on or commits a breach of the contract, the Company may for with on written notice to the customer terminate the contract without incurring liability to the customer. Without prejudice to the Company’s rights, which may have occurred up to the date of termination, the Company shall be entitled to receive payment on a quantum merit basis in respect of work completed or in progress at the date of termination.


11. Both the Company and customer shall be released from their respective obligations in the event of a national emergency, war, prohibitive government regulations or if any cause beyond the customer’s or the company’s reasonable control renders the performances of any order impossible. This provision shall not relieve the customer of its obligation to pay for all goods delivered to any order.


12. All particulars given by the Company relating to technical performance, dimensions, capacity, output and weight of any goods and all illustrations, descriptions, specifications and drawings are given as accurately as possible, but are approximate only and all such materials contained in brochures, catalogues, price lists and other advertising matter is intended merely to present a general idea of the goods described therein and non-such form part of the contract and goods may vary slightly. MODIFICATIONS 13. The Company reserves the right to make changes in the design and specification of the goods without notice.


14. The ownership of all patents, trademarks, service marks, registered design, applications for any of the foregoing, copyright, design right, know-how, confidential information, trade business names and other similar protected rights in any country (“The Intellectual Rights”) in the goods and all works, products, materials developed, written or prepared by the company in relation to the goods including, without limitation, any and all computer programs, data, diagrams, charts, reports, specifications, studies and inventions and all drafts thereof and working papers relating thereto shall vest in the Company or to the relevant Company in the ADC group companies of the Intellectual Property Rights. In the event that the Company uses any material that is supplied by the customer to customer shall indemnify the Company against any claims that such material infringes the copyright design right trademark patent or other intellectual property rights of whatever natures of others.


Reverse VAT Charge.

Further to the introduction of the reverse VAT charge in March 2021, please be advised that ADC will assume the customer is an ‘end user’ or intermediary supplier unless we are informed otherwise, and normal VAT rules can apply. For more information on the reverse VAT charge, please go to the government website.

iPLANit KIDS We Support Macmillan Meet the Team
  • “ADC are a very professional company whom we enjoy working with. They provide a professional and efficient service providing benefits to us and our customers. Annabelle Williamson SDG Access.”

    SGD Access (Annabelle Williamson)
  • “Edge Hill University have been using ADC for the installation, servicing and reactive repairs of our automatic doors for a number of years. The work they have carried out is neat, tidy and has been delivered to a high standard. Site Engineers are always well presented, polite and communicate in a professional manner, Customer Service Excellence is a core requirement for Edge Hill University. I would not hesitate to recommend (working with) The Automatic Door Company. Technical enquiries are always responded to in a prompt manner, with Administrative Staff willing to help in any way they can.”

    Edge Hill University (Mark Burton, Facilities Manager)
  • “On a busy university campus its vital that the infra-structure runs smoothly. ADC have maintained and repaired the doors here for many years, giving us a very dependable service at a competitive price, and moreover total piece of mind.”

    Edge Hill University (Colin Francis, Maintenance Supervisor)
  • “ADC have serviced our automatic doors for a number of years now and we would highly recommend their service. They are quick to respond to enquiries and maintain a professional demeanour when on site. Their skilled engineers are friendly and always willing to go out of their way to help with any issues or queries we may have. We are very happy with the service ADC provide and wouldn’t hesitate to use them again.”

    Guardian Print Centre (Rob Court, Facilities Manager)
  • “The ADC Service engineers are highly reliable and hardworking. They are thoughtful of our needs and always willing to go the extra mile to help us, offering information and advice as well as quality service. We have worked with ADC for the past 9 years and we would use ADC for future works as we are pleased with everything they have delivered so far.”

    Knowsley Metropolitan Borough Council (Glyn Greenwood, Assistant Building Management Officer)

Areas we serve

With over 20 years of experience as the UK's leading automatic door specialist, we have expanded our services to span across England, Wales and the South of Scotland. We manufacture and install a range of doors systems, including automatic doors, roller shutters and gates and barriers, as well as offering automatic door service and maintenance contracts and repairments.

From Liverpool to Manchester, to Southampton and Bristol, and everywhere in between, our professional installation team will deliver customised automatic door solutions that meet your project requirements and budgets.

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