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Engineer Protocols for COVID-19

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  1. PRIORITY – Engineers will only work if feeling well and will be vigilant when recognising symptoms of fever (high temperature) and a new, continuous cough. If they feel unwell, they will not come to work and follow the government guidelines on self-isolation. They MUST inform a senior manager immediately if they have developed any symptoms.
  2. PREPARED – Engineers will use company supplied anti-bacterial spray and/or wipes to wipe down all surfaces and items before and after use e.g. door handles, keys and switches when onsite. Engineers will not share tools or pass them between themselves, where this is unavoidable tools should be sanitised and left at a safe distance to be picked up by another engineer.
  3. EXTRA CARE – All engineers will regularly wash their hands with soap and water for a minimum of 20 seconds, where handwashing facilities are not available, they must use company supplied hand sanitiser. Engineers are advised to wear disposable gloves at every site. Barriers will be used where necessary to help ensure safe social distancing when in any areas that may be accessed by the general public or customers in order to remain 2 metres away.
  4. AVOID CLOSE CONTACT – When dealing with customers on site, social distancing protocols will be followed, and engineers will be fully focused on completing the job safely and promptly. Face coverings will be worm where safe social distancing is not possible and engineers are advised to face away from other people if in close proximity. Stairs should be used in preference to lifts wherever possible.
  5. HIGH STANDARDS – Upon completion of any works the area will be left clean and all used surfaces and items will be wiped down using company supplied antibacterial wipes or sanitising spray ready for handover.
  6. JOB COMPLETION – Upon completion of any job the engineer will sign the completed works off on the customers behalf to indicate that it is complete. If a signature is required, we will ask the customer to sign a blank document and the engineer will take a picture which will be attached to the job sheet.


Should any engineer or customer express any concerns regarding COVID-19 protocols a senior manager must be notified immediately, and further risk assessments will be carried out.

Additional information for safe use of PPE, handwashing and safe practices can be found at

Further information on Coronavirus safe working practices can be found at

Support for wellbeing can be found at

  • “ADC are a very professional company whom we enjoy working with. They provide a professional and efficient service providing benefits to us and our customers. Annabelle Williamson SDG Access.”

    SGD Access (Annabelle Williamson)
  • “Edge Hill University have been using ADC for the installation, servicing and reactive repairs of our automatic doors for a number of years. The work they have carried out is neat, tidy and has been delivered to a high standard. Site Engineers are always well presented, polite and communicate in a professional manner, Customer Service Excellence is a core requirement for Edge Hill University. I would not hesitate to recommend (working with) The Automatic Door Company. Technical enquiries are always responded to in a prompt manner, with Administrative Staff willing to help in any way they can.”

    Edge Hill University (Mark Burton, Facilities Manager)
  • “On a busy university campus its vital that the infra-structure runs smoothly. ADC have maintained and repaired the doors here for many years, giving us a very dependable service at a competitive price, and moreover total piece of mind.”

    Edge Hill University (Colin Francis, Maintenance Supervisor)
  • “ADC have serviced our automatic doors for a number of years now and we would highly recommend their service. They are quick to respond to enquiries and maintain a professional demeanour when on site. Their skilled engineers are friendly and always willing to go out of their way to help with any issues or queries we may have. We are very happy with the service ADC provide and wouldn’t hesitate to use them again.”

    Guardian Print Centre (Rob Court, Facilities Manager)
  • “The ADC Service engineers are highly reliable and hardworking. They are thoughtful of our needs and always willing to go the extra mile to help us, offering information and advice as well as quality service. We have worked with ADC for the past 9 years and we would use ADC for future works as we are pleased with everything they have delivered so far.”

    Knowsley Metropolitan Borough Council (Glyn Greenwood, Assistant Building Management Officer)

Areas we serve

With over 20 years of experience as the UK's leading automatic door specialist, we have expanded our services to span across England, Wales and the South of Scotland. We manufacture and install a range of doors systems, including automatic doors, roller shutters and gates and barriers, as well as offering automatic door service and maintenance contracts and repairments.

From Liverpool to Manchester, to Southampton and Bristol, and everywhere in between, our professional installation team will deliver customised automatic door solutions that meet your project requirements and budgets.

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Please view our customer & staff announcement in regards to COVID-19  View announcement