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COVID-19 Risk Assessment for service engineers

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Note: Due to the constantly changing situation, dynamic risk assessments must be carried out by all engineers whilst on site and when travelling to and from jobs. They are responsible for observing social distancing and must adhere to engineer protocols (see separate sheet Engineer Protocols for COVID-19 ).

Hazard identification and control measures

  • Significant hazards/risksChanges to official COVID-19 guidance and advice.
  • Who may be harmed – Engineer, office staff, general public, customers.
  • Type of harm – Potential spread of infectious disease.
  • Control measures – actions already taken to control the risks – Senior Managers keep up to date with official COVID-19 Guidance via the government website: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19 and will keep all employees/customers updated on arrangements as advised

  • Significant hazards/risksSpread of COVID-19 between engineers when travelling to and from sites.
  • Who may be harmed – Engineers.
  • Type of harm – Potential spread of infectious disease.
  • Control measures:

– All engineers are advised to travel to and from sites alone in a company vehicle.
– Where social distancing is not possible and engineers are required to share vehicles, they are advised to open all windows, sit on the furthest seats away from each other, wear face coverings and gloves.
– If vehicle sharing is unavoidable travel with the same individuals is advised and this should be limited to the fewest number of people as possible.
– All vehicles should be regularly cleaned with particular attention given to frequently touched areas e.g. steering wheel and door handles.
– All personal items must be kept in engineers own van and must not be taken on site e.g. back packs/lunch bags


  • Significant hazards/risks – Spread of COVID-19 virus via surfaces and items on sites.
  • Who may be harmed – Engineer, office staff, general public, customers.
  • Type of harm – Potential spread of infectious disease.
  • Control measures – See separate sheet Engineer Protocols for COVID-19. PPE is available from the office upon request.

  • Significant hazards/risks – Spread of COVID-19 via airborne particles.
  • Who may be harmed – Engineer, office staff, general public, customers.
  • Type of harm – Potential spread of infectious disease.
  • Control measures:

– Government guidance on Social Distancing must be adhered to at all times if not possible PPE should be worn. See https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/5-steps-to-working-safely for further advice and guidelines
– Steps have been taken to ensure engineers will be working alone where possible
– PPE has been issued to all engineers
– Shared working areas are avoided where possible. Where this is not possible work areas will be thoroughly sanitised before and after use and engineers will wear full PPE.


  • Significant hazards/risks – Staff or customers displaying signs of COVID-19 during work time.
  • Who may be harmed – Engineer, office staff, general public, customers.
  • Type of harm – Potential spread of infectious disease.
  • Control measures:

– All staff are aware of the COVID-19 symptoms and are vigilant in reporting all concerns to a senior manager immediately who will seek up to date advice from Public Health England.
– If an engineer develops symptoms, they are instructed to remove all items from site immediately into the company vehicle, thoroughly sanitise any areas in which they have worked and notify a senior manager who will seek advice as above.
– Any engineers suspecting customers or members of the public in close proximity are displaying symptoms of COVID-19 must safely leave site and inform a senior manager immediately.


  • Significant hazards/risks – Need for Personal Protective Equipment (PPE).
  • Who may be harmed – Engineer, office staff, general public, customers.
  • Type of harm – Potential spread of infectious disease.
  • Control measures:

– All engineers are aware of the need to use appropriate PPE when completing specific tasks on site including face masks, disposable gloves and hi visibility vests which indicate the social distancing guidelines.
– All used PPE will be removed off site by engineers and disposed of safely after the job is complete.
– PPE is issued and restocked by a senior manager on request.


  • Significant hazards/risks – Inaccessibility of public welfare facilities.
  • Who may be harmed – Engineers.
  • Type of harm – Potential spread of infectious disease.
  • Control measures:

– Where handwashing/toilet facilities are not available engineers will be notified in advance of arrival on site, they will regularly sanitise their hands with company supplied hand sanitiser containing a minimum of 60% alcohol.
– Whereby an engineer is required to administer first aid to themselves they will use company supplied First Aid kit items kept in their vehicles and notify a senior manger and site contact.


  • Significant hazards/risks – Stress and anxiety.
  • Who may be harmed – Engineers.
  • Type of harm – Increased levels of stress and anxiety and lower than normal levels of wellbeing.
  • Control measures:

– Senior managers/team leaders keep in regular contact with engineers to monitor working arrangements and offer support and advice where necessary.
– Engineers are able to make contact with a team leader for support, advice or reassurance throughout the normal working day.
– Where a member of staff returning to the workplace has raised concerns about their safety or wellbeing due to the risk of COVID-19, where necessary team leaders or senior managers must help identify key concerns and make any further adjustments needed to support them at work.
Staff are made aware of further sources of information that will assist staff wellbeing, see Engineer Protocols for COVID-19


Risk Assessment undertaken by: Service Manager/Team Leaders         Communicated to Engineers by: Email         Date: May 2020

Testimonials
  • “The Automatic Door Company (ADC) were asked to quote for the contract to maintain the Auto Doors at East Cheshire NHS Trust in 2014. Which has been carried out to an exceptional standard. During this period ADC have also replaced two doors to the entrance to our A&E these doors have changed the appearance and functionality of the A&E. ADC have also carried out the installation to the entrance to Orthopaedics this has changed the waiting area for the better and the waiting area is now more comfortable for patients and staff within the waiting area. Over all ADC have work to a high standard as I look forward to working with ADC in the future.”

    East Cheshire NHS Trust (Laurence Edwards, Estates officer)
  • “Edge Hill University have been using ADC for the installation, servicing and reactive repairs of our automatic doors for a number of years. The work they have carried out is neat, tidy and has been delivered to a high standard. Site Engineers are always well presented, polite and communicate in a professional manner, Customer Service Excellence is a core requirement for Edge Hill University. I would not hesitate to recommend (working with) The Automatic Door Company. Technical enquiries are always responded to in a prompt manner, with Administrative Staff willing to help in any way they can.”

    Edge Hill University (Mark Burton, Facilities Manager)
  • “On a busy university campus its vital that the infra-structure runs smoothly. ADC have maintained and repaired the doors here for many years, giving us a very dependable service at a competitive price, and moreover total piece of mind.”

    Edge Hill University (Colin Francis, Maintenance Supervisor)
  • “ADC have serviced our automatic doors for a number of years now and we would highly recommend their service. They are quick to respond to enquiries and maintain a professional demeanour when on site. Their skilled engineers are friendly and always willing to go out of their way to help with any issues or queries we may have. We are very happy with the service ADC provide and wouldn’t hesitate to use them again.”

    Guardian Print Centre (Rob Court, Facilities Manager)
  • “The ADC Service engineers are highly reliable and hardworking. They are thoughtful of our needs and always willing to go the extra mile to help us, offering information and advice as well as quality service. We have worked with ADC for the past 9 years and we would use ADC for future works as we are pleased with everything they have delivered so far.”

    Knowsley Metropolitan Borough Council (Glyn Greenwood, Assistant Building Management Officer)

Areas we serve

With over 20 years of experience as the UK's leading automatic door specialist, we have expanded our services to span across England, Wales and the South of Scotland. We manufacture and install a range of doors systems, including automatic doors, roller shutters and gates and barriers, as well as offering automatic door service and maintenance contracts and repairments.

From Liverpool to Manchester, to Southampton and Bristol, and everywhere in between, our professional installation team will deliver customised automatic door solutions that meet your project requirements and budgets.

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